CTTD
EPEACE Returns Policy
Disclaimer: In the event of any discrepancy or
conflict, the English version will prevail over the translation. Most items
purchased from sellers listed on CTTD EPEACE are returnable within the return
window, except those that are explicitly identified as not returnable.
For the products that are returned by the customer, the
refund is issued to the original payment method (in case of pre-paid
transactions) or to the bank account / as CTTD EPEACE PRIVATE LTD Pay balance
(in case of Pay on Delivery orders), the details for making such refund and the
timelines are detailed in the refund policy available here.
General Returns Policy
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CTTD EPEACE Digital Devices
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Movies, Music, and Video Games
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Books
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Mobiles, Computers
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TV, Appliances, Electronics
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Home
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Home Improvement
·
Kitchen
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Toys and Baby Products
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Sports, Fitness, and Outdoors
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Beauty, Health, and Groceries
·
Clothing and Accessories
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Jewellery, Watches, and Eyewear
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Handbags and Luggage
·
Car, Motorbike, and Industrial
·
Lead-acid Batteries
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Inspect and Buy Label
·
Seller Fulfilled Items
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General Returns Policy
Applicable products are returnable within the applicable
return window if you’ve received them in a condition that is physically
damaged, has missing parts or accessories, defective or different from their
description on the product detail page on CTTD EPEACE.
If you report an issue with your Smartphone, Tablet, Laptop,
Television, Air Conditioner, Refrigerator, Washing Machine, Microwave, we may
facilitate scheduling a technician visit to your location. This visit is
scheduled by placing an order with CTTD EPEACE through CTTD EPEACE Customer
Services. Subject to CTTD EPEACE Customer Services Terms and Conditions, a
resolution will be provided based on the technician's evaluation report.
Return will be processed only if:
it is determined that the product was not damaged while in
your possession.
the product is not different from what was shipped to you.
the product is returned in original condition (with
brand’s/manufacturer's box, MRP tag intact, user manual, warranty card and all
the accessories therein).
If you wish to return an electronic device that stores any
personal information, please ensure that you have removed all such personal
information from the device prior to returning. CTTD EPEACE shall not be liable
in any manner for any misuse or usage of such information.
Products may not be eligible for return in some cases,
including cases of buyer's remorse such as incorrect model or colour of product
ordered or incorrect product ordered.
Products marked as "non-returnable" on the product
detail page cannot be returned.
No additional information is required to return an eligible
order unless otherwise noted in the category specific policy.
Products may be eligible for replacement only if the same
seller has the exact same item in stock.
If the replacement request is placed and the seller does not
have the exact same product in stock, a refund would be issued to you.
Products purchased by international customers are not
eligible for returns. However, orders made by international customers are
eligible for refunds.
To know about the Return window for CTTD EPEACE Business
orders, please visit here.
Note: If you've received a non-returnable product in a
damaged/defective condition, you can contact us within 10 days from the
delivery of the product.
Categories with associated return window and exceptions, if
any:
For warranty related information please check CTTD EPEACE
Device Return Policies.
Downloadable Gadgets are non-returnable due to
consumable (digital) nature of the product.
This item is eligible for free replacement, within 7 days of
delivery, in an unlikely event of damaged, defective, or different/wrong item
delivered to you.
Please keep the item in its original condition, with brand
outer box, user manual, warranty cards, and original accessories in manufacturer
packaging for a successful return pick-up.
We may contact you to ascertain the damage or defect in the
product prior to issuing replacement.
Non-Returnable- For all Wind Instruments (Harmonicas &
Flutes)
Musical Instruments are non-returnable due to
hygiene/health and personal care/wellness nature of the product.
However, in the unlikely event of damaged, defective, or
different/wrong item delivered to you, we will provide a full refund or free
replacement as applicable.
We may contact you to ascertain the damage or defect in the
product prior to issuing refund/replacement.
due to consumable (digital) nature of the product are
non-returnable.
However, in the unlikely event of damaged, defective, or
different item delivered to you, we will provide a full refund or free
replacement as applicable. We may contact you to ascertain the damage or defect
in the product prior to issuing refund/replacement.
Video Games item is eligible for free replacement,
within 7 days of delivery, in an unlikely event of damaged, defective, or
different item delivered to you.
Please keep the item in its original condition, with outer
box or case, accessories, CDs, user manual, warranty cards, scratch cards, and
other accompaniments in manufacturer packaging for a successful return pick-up.
We may contact you to ascertain the damage or defect in the
product prior to issuing replacement.
Non-returnable: Select items labelled as
non-returnable on the product detail page are not eligible for returns.
New or Used Books items are eligible for free replacement,
within 10 days of delivery, in an unlikely event of damaged, defective, or
different item delivered to you.
Please keep the item in its original condition, with outer
box or case, accessories, CDs, user manual, warranty cards, scratch cards, and
other accompaniments in manufacturer packaging for a successful return pick-up.
We may contact you to ascertain the damage or defect in the
product prior to issuing replacement.
Note: Books are non-returnable for International Customers
for Export Orders.
Mobiles, Computers and other Electronics goods or
accessories are eligible for free replacement, within 7 days of delivery,
in an unlikely event of defective or different/wrong item delivered to you.
In the rare event that you receive a damaged device, please
create a replacement request within 48 hours of order delivery. Raising a replacement
request any time after 48 hours of order delivery will result in your
replacement request being rejected.
For device-related issues in:
Please contact 24/7 CTTD EPEACE Customer Service
In certain cases, we may also facilitate scheduling a
technician visit to your location. Based on the technician's evaluation report,
we will provide resolution. Please keep the item in its original condition,
with original accessories like chargers, headsets etc., brand outer box, MRP
tags attached, user manual in manufacturer packaging for a successful return
pick-up.
Mobile Accessories (new and renewed) are eligible for free replacement/refund, within 7 days of delivery,
in an unlikely event of damaged, defective, or different/wrong item delivered
to you.
Please keep the item in its original condition, with MRP
tags attached, user manual, warranty cards, and original accessories in
manufacturer packaging. We may contact you to ascertain the damage or defect in
the product prior to issuing refund/replacement.
7 Days Replacement only: Power Banks (new and certified
refurbished), Headsets (new & certified refurbished), Data Cables (new
& certified refurbished) and Travel Chargers & Adapters new &
certified refurbished).
For all device-related issues in:
Please contact 24/7 CTTD EPEACE Customer Service
Non-Returnable: Screen guards, screen protectors and
tempered glasses
Tablets (new and renewed), Workspace and Gadget Accessories are eligible for free replacement, within 7
days of delivery, in an unlikely event of damaged, defective, or different item
delivered to you.
Please keep the item in its original condition, with brand
outer box, MRP tags attached, user manual, warranty cards, CDs, and original
accessories in manufacturer packaging for a successful return pick-up.
For all device-related issues in:
Please contact 24/7 CTTD EPEACE Customer Service
For few products, we may facilitate scheduling a technician
visit to your location. Based on the technician's evaluation report, we will
provide resolution.
Laptops (new and renewed), Printers are eligible for free
replacement, within 7 days of delivery, in an unlikely event of damaged, defective,
or different item delivered to you.
Please keep the item in its original condition, with brand
outer box, MRP tags attached, user manual, warranty cards, CDs, and original
accessories in manufacturer packaging for a successful return pick-up.
For few products, we may facilitate scheduling a technician
visit to your location. Based on the technician's evaluation report, we will
provide resolution.
Desktops, Monitors, Pen Drives, Hard Drives, Memory Cards,
Internet Devices, Computer Accessories, Graphic Cards, CPU, Power Supplies,
Motherboards, Cooling Devices, TV cards, Computing Components (new and
certified refurbished) and Ink
This item is eligible for free replacement, within 7 days of
delivery, in an unlikely event of damaged, defective, or different item
delivered to you.
Please keep the item in its original condition, with brand
outer box, MRP tags attached, user manual, warranty cards, CDs, and original
accessories in manufacturer packaging for a successful return pick-up.
For few products, we may facilitate scheduling a technician
visit to your location. Based on the technician's evaluation report, we will
provide resolution.
Non-Returnable: Select items labelled as non-returnable on
the product detail page are not eligible for returns.
Office & Stationery Supplies (new and renewed)
This item is eligible for free replacement, within 10 days
of delivery, in an unlikely event of damaged, defective, or different item
delivered to you.
Please keep the item in its original condition, with brand
outer box, MRP tags attached, user manual, warranty cards and original
accessories in manufacturer packaging for a successful return pick-up.
Non-Returnable: Select items labelled as non-returnable on
the product detail page are not eligible for returns.
Networking Devices (new and renewed)
This item is eligible for free replacement, within 7 days of
delivery, in an unlikely event of damaged, defective, or different item
delivered to you.
Please keep the item in its original condition, with brand
outer box, MRP tags attached, user manual, warranty cards and original
accessories in manufacturer packaging for a successful return pick-up.
We may contact you to ascertain the damage or defect in the
product prior to issuing a replacement
Software
Non-Returnable
This item is non-returnable due to consumable (software
keys/code) nature of the product
However, in the unlikely evet of damaged, defective, or
different item delivered to you, we will provide a full refund or free
replacement as applicable. We may contact you to ascertain the damage or defect
in the product prior issuing refund / replacement.
For software-related technical or installation issues,
please contact the brand directly.
TV, Appliances, Electronics
Televisions, Large Appliances (new and renewed) like Air
Coolers, Air Conditioner, Refrigerator, Washing Machine, Dishwasher, Microwave
This item is eligible for free replacement, within 10 days
of delivery, in an unlikely event of damaged, defective, or different/wrong
item delivered to you.
Please keep the item in its original condition, with user
manual, warranty cards, and original accessories in manufacturer packaging for
a successful return pick-up.
If you report an issue with your Air Conditioner,
Refrigerator, Washing Machine or Microwave, we may facilitate scheduling a
technician visit to your location. Based on the technician's evaluation report,
we will provide resolution.
Digital Cameras, Camera Lenses, Camera Accessories, Security
cameras, Speakers & Home Theatres, Headphones
This item is eligible for free replacement, within 7 days of
delivery, in an unlikely event of damaged, defective, or different item
delivered to you.
Please keep the item in its original condition, with brand
outer box, user manual, warranty cards, and original accessories in
manufacturer packaging for a successful return pick-up.
We may contact you to ascertain the damage or defect in the
product prior to issuing replacement.
Home
Home (new and renewed)
This item is eligible for free replacement, within 10 days
of delivery, in an unlikely event of damaged, defective, or different item
delivered to you. You can also return the product within 10 days of delivery
for full refund.
Please keep the item in its original condition, with brand
outer box, MRP tags attached, user manual, warranty cards, and original
accessories in manufacturer packaging for a successful return pick-up.
We may contact you to ascertain the damage or defect in the
product prior to issuing refund/replacement.
Wax candles, Wall stickers
Non-Returnable
This item is non-returnable due to consumable nature of the
product.
However, in the unlikely event of damaged, defective, or
different item delivered to you, we will provide a full refund or free
replacement as applicable. We may contact you to ascertain the damage or defect
in the product prior to issuing refund/replacement.
Furniture
This item is eligible for free replacement, within 10 days
of delivery, in an unlikely event of damaged, defective, or different/wrong
item delivered to you.
Please keep the item in its original condition, with user
manual, warranty cards, and original accessories in manufacturer packaging for
a successful return pick-up.
If you report an issue, we may facilitate scheduling a
technician visit to your location. Based on the technician's evaluation report,
we will provide resolution.
Pet – Habitats & Supplies, Apparel & Leashes,
Training & Behaviour Aids, Toys, Aquarium Supplies such as Pumps, Filters,
and Lights
This item is eligible for free replacement, within 10 days
of delivery, in an unlikely event of damaged, defective, or different item
delivered to you. You can also return the product within 10 days of delivery
for full refund.
Please keep the item in its original condition, with outer
box or case, user manual, warranty cards, and other accompaniments in
manufacturer packaging for a successful return pick-up.
We may contact you to ascertain the damage or defect in the
product prior to issuing refund/replacement.
Pet Food, Pet Shampoos and Conditioners, Pest Control,
harnesses, aquarium supplies and Pet Grooming Aids
Non-Returnable
This item is non-returnable due to hygiene and consumable
nature of the product.
However, in the unlikely event of damaged, defective, or
different item delivered to you, we will provide a full refund or free
replacement as applicable.
We may contact you to ascertain the damage or defect in the
product prior to issuing refund/replacement.
Home Improvement
All home improvement supplies (drilling machines &
accessories), Mopping supplies, Ladders (step & telescopic), fasteners
& hooks etc
This item is eligible for free replacement, within 10 days
of delivery, in an unlikely event of damaged, defective, or different item
delivered to you.
You can also return the product within 10 days of delivery
for full refund. Please keep the item in its original condition, with brand
outer box, MRP tags attached, user manual, warranty cards, and original
accessories in manufacturer packaging for a successful return pick-up.
We may contact you to ascertain the damage or defect in the
product prior to issuing refund/replacement.
All Cleaning, Painting & Decor supplies (like
mops/brooms, dustpans, paints, brushes, wallpapers, wall paintings etc.)
Non-Returnable
This item is non-returnable due to consumable nature of the
product.
However, in the unlikely event of damaged, defective, or
different item delivered to you, we will provide a full refund or free
replacement as applicable. We may contact you to ascertain the damage or defect
in the product prior to issuing refund/replacement
All Plumbing, Kitchen & Bath fixtures (like Taps,
Faucets, Bath hardware, sinks etc.), Safety & Security systems (Safes, Home
security systems, Door locks), Sweeping cloths & wipes, Hot water
dispensers, Building materials, Dimmer & Lighting controls, cord &
power management etc.
This item is eligible for free replacement, within 10 days
of delivery, in an unlikely event of damaged, defective, or different item
delivered to you.
Please keep the item in its original condition, with brand
outer box, MRP tags attached, user manual, warranty cards, and original
accessories in manufacturer packaging for a successful return pick-up.
We may contact you to ascertain the damage or defect in the
product prior to issuing replacement.
Kitchen
Kitchen (new & renewed)
This item is eligible for free replacement, within 10 days
of delivery, in an unlikely event of damaged, defective, or different item
delivered to you. You can also return the product within 10 days of delivery
for full refund.
Please keep the item in its original condition, with brand
outer box, MRP tags attached, user manual, warranty cards, and original
accessories in manufacturer packaging for a successful return pick-up.
We may contact you to ascertain the damage or defect in the
product prior to issuing refund/replacement.
All kitchen appliances (like Mixer grinders, Juicers,
Blenders, Food Processors, Toasters, Induction, Rice Cookers, Oven toaster
grills, etc.) and home appliances (like Fans, Coolers, Water Heaters, Irons,
Air purifiers, Humidifiers, Vacuums, etc.)
This item is eligible for free replacement, within 10 days
of delivery, in an unlikely event of damaged, defective, or different item
delivered to you.
Please keep the item in its original condition, with brand
outer box, MRP tags attached, user manual, warranty cards, and original
accessories in manufacturer packaging for a successful return pick-up.
We may contact you to ascertain the damage or defect in the
product prior to issuing replacement.
Extended Warranty cards/vouchers/AMCs etc.
Non-returnable
This item is non-returnable due to consumable
(e-vouchers/coupons) nature of the product
Toys and Baby Products
Toys (new and renewed)
This item is eligible for free replacement, within 10 days
of delivery, in an unlikely event of damaged, defective, or different item
delivered to you.
Please keep the item in its original condition, with outer
box or case, user manual, warranty cards, and other accompaniments in
manufacturer packaging for a successful return pick-up.
We may contact you to ascertain the damage or defect in the
product prior to issuing refund/replacement.
Baby: Bathing and Accessories including FMCG; Diapering
(Pads, Covers, Nappy Liners, Wet Wipes); Feeding Bottles, Breastfeeding
products, Teethers; Baby Personal Care; Baby Hair & Skin Care Products
Non-Returnable
This item is non-returnable due to hygiene/health and
personal care/wellness/consumable nature of the product.
However, in the unlikely event of damaged, defective, or
different item delivered to you, we will provide a full refund or free replacement
as applicable.
We may contact you to ascertain the damage or defect in the
product prior to issuing refund/replacement.
Baby: Toys, Prams, Strollers, Carriers; Baby Utensils &
Feeding Sets, Baby Apparel, Diaper Bags; Baby Furniture’s, Nursery Decor
This item is eligible for free replacement, within 10 days
of delivery, in an unlikely event of damaged, defective, or different item
delivered to you.
You can also return the product within 10 days of delivery
for full refund. Please keep the item in its original condition, with outer box
or case, user manual, warranty cards, and other accompaniments in manufacturer
packaging for a successful return pick-up.
We may contact you to ascertain the damage or defect in the
product prior to issuing refund/replacement.
Sports, Fitness, and Outdoors
Sports, Fitness and Outdoors (new and renewed)
This item is eligible for free replacement, within 10 days
of delivery, in an unlikely event of damaged, defective, or different item
delivered to you. You can also return the product within 10 days of delivery
for full refund.
Please keep the item in its original condition, with brand
outer box, MRP tags attached, user manual, warranty cards, and original
accessories in manufacturer packaging for a successful return pick-up.
We may contact you to ascertain the damage or defect in the
product prior to issuing refund/replacement.
Aerobic Training Machines like Treadmills, Exercise Bikes,
Home Gyms/ Multi Gyms, Activity Trackers, Ellipticals, Camping furniture,
Bicycles
This item is eligible for free replacement, within 10 days
of delivery, in an unlikely event of damaged, defective, or different item
delivered to you.
Please keep the item in its original condition, with brand
outer box, MRP tags attached, user manual, warranty cards, and original
accessories in manufacturer packaging for a successful return pick-up.
We may contact you to ascertain the damage or defect in the
product prior to issuing replacement.
All inner apparel, socks, gym supporters, guards, swimsuits
Non-Returnable
This item is non-returnable due to hygiene/health and
personal care/wellness nature of the product.
However, in the unlikely event of damaged, defective, or
different item delivered to you, we will provide a full refund or free
replacement as applicable.
We may contact you to ascertain the damage or defect in the
product prior to issuing refund/replacement.
Subscription packs, gym vouchers etc.
Non-Returnable
This item is non-returnable due to consumable
(e-vouchers/coupons) nature of the product
Garden & Outdoors
This item is eligible for free replacement, within 10 days
of delivery, in an unlikely event of damaged, defective, or different item
delivered to you. You can also return the product within 10 days of delivery
for full refund.
Please keep the item in its original condition, with brand
outer box, MRP tags attached, user manual, warranty cards, and original
accessories in manufacturer packaging for a successful return pick-up.
We may contact you to ascertain the damage or defect in the
product prior to issuing refund/replacement.
Fertilizers, Seeds, Live Plants
Non-Returnable
This item is non-returnable due to hygiene/health and
personal care/wellness/consumable nature of the product.
However, in the unlikely event of damaged, defective, or
different item delivered to you, we will provide a full refund or free
replacement as applicable.
We may contact you to ascertain the damage or defect in the
product prior to issuing refund/replacement.
Beauty, Health, and Groceries
Beauty
Non-Returnable
This item is non-returnable due to hygiene and personal care
nature of the product.
However, in the unlikely event of damaged, defective, or
different item delivered to you, we will provide a full refund or free
replacement as applicable.
We may contact you to ascertain the damage or defect in the
product prior to issuing refund/replacement.
Sports Nutrition (Whey Protein Powders and related Diet
Supplements),
This item is eligible for free replacement, within 10 days
of delivery, in an unlikely event of damaged, defective, or different item
delivered to you. You can also return the product within 10 days of delivery
for full refund.
Please keep the item in its original condition, with outer
box or case, user manual, warranty cards, and other accompaniments in
manufacturer packaging for a successful return pick-up. We may contact you to
ascertain the damage or defect in the product prior to issuing
refund/replacement.
Mobility and Disability Aids, Joint Supports, Wheelchairs
etc.
This item is eligible for free replacement, within 10 days
of delivery, in an unlikely event of damaged, defective, or different item
delivered to you. You can also return the product within 10 days of delivery
for full refund.
Please keep the item in its original condition, with outer
box or case, user manual, warranty cards, and other accompaniments in manufacturer
packaging for a successful return pick-up. We may contact you to ascertain the
damage or defect in the product prior to issuing refund/replacement.
Household Supplies: Laundry Products (Detergents, Fabric
Conditioners), Household Cleaners (Toilet Cleaners, Floor Cleaners, Hand
washes, Tissues), Air Fresheners (Sprays, Gels) etc.
Personal Care: Oral Care (Toothbrushes, toothpastes,
mouthwashes etc); Feminine Hygiene (Sanitary Pads, Panty Liners, Menstrual Cups
etc.); Shaving and Hair Removal (Men’s Shaving – Razors, Blades, Shaving Foams,
Brushes etc.; Men’s Beard Care – Beard Oil, Beard Serum etc.; Women’s Hair
Removal – Wax Strips, Creams, Razors etc)
Family Nutrition: (Infant Baby Food, Toddlers’, and Kids’
Health Drinks)
Vitamin and Mineral Supplements: (Core Letter Vitamins,
Multi-Vitamins)
Contact Lenses and Related Products
Health Care Products: Ayurveda Products, Pain Relief
Products, Herbal Supplements, Medical Supplies, Adult Diapers
Non-Returnable
This item is non-returnable due to hygiene and consumable
nature of the product.
However, in the unlikely event of damaged, defective, or
different item delivered to you, we will provide a full refund or free
replacement as applicable.
We may contact you to ascertain the damage or defect in the product
prior to issuing refund/replacement.
Medicines
Non-Returnable
This item is non-returnable due to hygiene and consumable
nature of the product.
However, in the unlikely event of damaged, defective, or
different item delivered to you, we will provide a full refund or free
replacement as applicable. We may contact you to ascertain the damage or defect
in the product prior to issuing refund/replacement.
In the event your order is rejected, a refund will be issued
per CTTD EPEACE Refund Policy.
Personal Care Appliances: Shavers, Trimmers, Hair Dryers,
Straighteners; Skin care, Nail care, medical equipment
This item is eligible for free replacement, within 7 days of
delivery, in an unlikely event of damaged, defective, or different item
delivered to you.
Please keep the item in its original condition, with outer
box or case, user manual, warranty cards, and other accompaniments in
manufacturer packaging for a successful return pick-up.
We may contact you to ascertain the damage or defect in the
product prior to issuing refund/replacement.
Personal Care Appliances: Oral Care Products and Appliances
Non-Returnable
This item is non-returnable due to hygiene/health and
personal care/wellness/consumable nature of the product. However, in the
unlikely event of damaged, defective, or different item delivered to you, we
will provide a full refund or free replacement as applicable.
We may contact you to ascertain the damage or defect in the
product prior to issuing refund/replacement.
Grocery & Gourmet
Non-Returnable
This item is non-returnable due to consumable nature of the
product. However, in the unlikely event of damaged, defective, or different
item delivered to you, we will provide a full refund or free replacement as
applicable.
We may contact you to ascertain the damage or defect in the
product prior to issuing refund/replacement.
Clothing and Accessories
Clothing: Trackpants, Joggers, Bathrobes, Thermals, Jackets,
Blazers, Coats, Cardigans, Sweaters, Sweatshirts & Hoodies, Sleepwear,
Men's Bottoms, Men's Shirts, Men's suits, Men's ethnic wear, Men's Outerwear,
Women's bras, Accessories
This item is eligible for return within 10 days of delivery.
You can exchange this item for a different size/colour or return for a full
refund.
Please keep the item in its original condition, with brand
outer box, MRP tags attached, warranty cards, and original accessories in
manufacturer packaging for a successful refund/replacement.
Clothing: Others (including Women's bottoms, Women's
outerwear, Jeans, Women's shirts, Women's ethnic wear etc)
This item is eligible for return within 30 days of delivery.
You can exchange this item for a different size/colour or return for a full
refund.
Please keep the item in its original condition, with brand
outer box, MRP tags attached, warranty cards, and original accessories in
manufacturer packaging for a successful refund/replacement.
Non-Returnable Items like lingerie/socks/inner wear are
non-returnable due to hygiene conditions. However, in the unlikely event of a
damaged, defective, or different item delivered to you, we will provide full
refund or replacement if available.
We may contact you to ascertain the damage or defect in the
product prior to issuing refund/replacement.
Women Sports Shoes
This item is eligible for return within 10 days of delivery.
You can exchange this item for a different size/colour or return for a full
refund.
Please keep the item in its original condition, with brand
outer box, MRP tags attached, warranty cards, and original accessories in
manufacturer packaging for a successful refund/replacement.
Shoes and Accessories (excluding women's Sports shoes)
This item is eligible for return within 30 days of delivery.
You can exchange this item for a different size/colour or return for a full
refund.
Please keep the item in its original condition, with brand
outer box, MRP tags attached, warranty cards, and original accessories in
manufacturer packaging for a successful refund/replacement
Men & Women innerwear, Men's Vests, Women's Lingerie,
Swimwear, Socks & hosiery
Non-Returnable
(Bras are returnable)
Non-Returnable Items like lingerie/socks/inner wear are
non-returnable due to hygiene conditions. However, in the unlikely event of a
damaged, defective, or different item delivered to you, we will provide full
refund or replacement if available.
Jewellery, Watches, and Eyewear
Fashion /Imitation Jewellery, Silver jewellery, Precious
Jewellery, Eyewear and Analog / Digital Watches (new and certified refurbished)
This item is eligible for return within 10 days of delivery.
You can avail replacement, in an unlikely event of damaged, defective, or
different item delivered to you. You can also return the product for a full
refund.
Please keep the item in its original condition, with brand
outer box, MRP tags attached, warranty cards, and original accessories in
manufacturer packaging for a successful return pick-up.
We may contact you to ascertain the damage or defect in the
product prior to issuing refund/replacement.
Smartwatches/ Activity Tracker (new and certified
refurbished)
In the unlikely event that you received a damaged or
defective or a different from ordered product, you can avail free replacement
of the product.
If you want to replace this item, please keep the item in
its original condition with price tags intact, user manuals, warranty cards,
original accessories and in the original manufacturer's box/packaging. Failure
may make the item ineligible for replacement.
Gold Coins / Gold Vidhana’s / Gold Chips / Gold Bars /
Silver Coins / Silver Bars / Silver Chips / Silver Bullion / Rakhi Non-Returnable
Handbags and Luggage
Backpacks
This item is eligible for return within 30 days of delivery.
You can avail replacement, in an unlikely event of damaged, defective, or
different item delivered to you. You can also return the product for a full
refund.
Any luggage products with locks must be returned unlocked.
Please keep the item in its original condition, with brand outer box, MRP tags
attached, warranty cards, and original accessories in manufacturer packaging
for a successful return pick-up. We may contact you to ascertain the damage or
defect in the product prior to issuing refund/replacement.
Handbags, Travel Luggage, Wallets & Travel Accessories
This item is eligible for return within 10 days of delivery.
You can avail replacement, in an unlikely event of damaged, defective, or
different item delivered to you. You can also return the product for a full
refund.
Any luggage products with locks must be returned unlocked.
Please keep the item in its original condition, with brand outer box, MRP tags
attached, warranty cards, and original accessories in manufacturer packaging
for a successful return pick-up. We may contact you to ascertain the damage or
defect in the product prior to issuing refund/replacement.
Car, Motorbike, and Industrial
Rims, Car Parts & Accessories, Bike Parts & Accessories,
Helmets & other Protective Gear, Vehicle Electronics (new and renewed)
This item is eligible for free replacement, within 10 days
of delivery, in an unlikely event of damaged, defective, or different item
delivered to you.
You can also return the product within 10 days of delivery
for full refund. Please keep the item in its original condition, with brand
outer box, MRP tags attached, user manual, warranty cards, and original
accessories in manufacturer packaging for a successful return pick-up.
We may contact you to ascertain the damage or defect in the
product prior to issuing refund/replacement.
Car Tires, Car Care, Chemicals & Fluids, Engine Oils
Non-Returnable
This item is non-returnable due to consumable nature of the
product. However, in the unlikely event of damaged, defective, or different
item delivered to you, we will provide a full refund or free replacement as
applicable.
We may contact you to ascertain the damage or defect in the
product prior to issuing refund/replacement.
Fasteners, Industrial Electrical, Lab & Scientific
Products, Material Handling Products, Professional Medical Supplies, Tapes,
Measure & Inspect Products, Industrial Hardware, Industrial Power &
Hand Tools (new and certified refurbished)
This item is eligible for free replacement, within 10 days
of delivery, in an unlikely event of damaged, defective, or different item
delivered to you.
You can also return the product within 10 days of delivery
for full refund. Please keep the item in its original condition, with brand
outer box, MRP tags attached, user manual, warranty cards, and original
accessories in manufacturer packaging for a successful return pick-up.
We may contact you to ascertain the damage or defect in the
product prior to issuing refund/replacement.
Occupational Health & Safety Products (masks, gloves,
safety glasses etc.)
Non-Returnable
This item is non-returnable due to hygiene/health and
personal care/wellness nature of the product.
However, in the unlikely event of damaged, defective, or
different item delivered to you, we will provide a full refund or free
replacement as applicable. We may contact you to ascertain the damage or defect
in the product prior to issuing refund/replacement
Packaging & Shipping Supplies, Industrial adhesive tapes
& sealants, Food Service Equipment & Supplies, airflow & air
quality meters etc.
This item is eligible for free replacement, within 10 days
of delivery, in an unlikely event of damaged, defective, or different item
delivered to you.
You can also return the product within 10 days of delivery
for full refund. Please keep the item in its original condition, with brand
outer box, MRP tags attached, user manual, warranty cards, and original
accessories in manufacturer packaging for a successful return pick-up.
We may contact you to ascertain the damage or defect in the
product prior to issuing refund/replacement.
Lead-acid Batteries
Non-Returnable
This item is non-returnable due to consumable nature of the
product.
However, in the unlikely event of damaged, defective, or
different item delivered to you, we will provide a full refund or free
replacement as applicable. We may contact you to ascertain the damage or defect
in the product prior to issuing refund/replacement
Inspect and Buy
Products with ‘Inspect & Buy’ label
Seller Fulfilled Items
Return policies that are exclusively Seller Fulfilled are
listed below. For all other categories, the return policies mentioned above
apply.
Fine Art, Sports collectibles, Entertainment collectibles,
Coin collectibles Sellers to be informed
of the damage / defect within 10 days of delivery.
We offer a 30-day money-back guarantee on all our products. If you are not satisfied with your purchase for any reason, you can return it to us within 30 days of the delivery date and get a full refund of the product price. Please note that we do not refund the shipping costs, unless the product is defective or damaged.
To return a product, please follow these steps:
Some products are not eligible for returns, such as:
Please contact us before returning any of these products, as we may be able to offer you a replacement or a store credit instead.
We reserve the right to modify this policy at any time, without prior notice. Any changes will be effective immediately upon posting on this page. We will notify you of any material changes by email or by displaying a prominent notice on our website. Your continued use of our website and services after any changes indicates your acceptance of the updated policy.
If you have any questions or concerns about this policy or your return, please contact us at:
FOUNDER's OFFICE: CTTD EPEACE PRIVATE LIMITED
PLOT 4 F2 VIGNESH ENCLAVE KAUSHIK AVENUE
SIVA SAKTHI NAGAR FIRST STREET RAJAKILPAKKAMM CHENNAI - 600073
Phone: +91 8754543757
Email: business@epeace.in
RETAIL OPERATIONS: CTTD EPEACE PRIVATE LIMITED
84, ANANDHA INN ROOM NO 202, THENI MAIN ROAD,
NEW JAIL ROAD, HMS COLONY, MADURAI - 625016.
Phone: +91 4522382022
Email: support@epeace.in